SHEERID IMPLEMENTATION PACKAGES
This chart sets forth the details of SheerID’s implementation programs, including the amount of implementation assistance to which the Customer shall have access (during the applicable implementation timeline) as a part of the purchased implementation package. The implementation timelines noted below shall commence upon the earlier of: (i) the date of the kickoff meeting between SheerID and the Customer; or (ii) two weeks from Order Form execution. The Customer agrees to pay SheerID $250.00 per hour for any additional implementation assistance that is required to complete the Customer’s implementation (except to the extent that such a requirement is caused solely by SheerID’s acts, omissions, or delay).
For annual contracts, the implementation packages offered are as follows:
| SheerID Implementation Package | Applicable Software Packages | Description | Implementation Timeline | Implementation Assistance Included |
| Starter | Starter | Client builds their program(s) in MySheerID and has access to an onboarding consult as well as 10 hours of technical implementation guidance via email or phone. | 30 days | 10 hours |
| Business | Business | SheerID Professional Services will support development of up to three programs for the client and provide additional styling, text editing, enhanced webhooks, global changes and more basic program modifications. | 45 days | 40 hours |
| Enterprise | Enterprise | SheerID Professional Services will support development of up to five programs for the client and provide additional styling, text editing, enhanced webhooks, global changes and more basic program modifications. | 60 days | 60 hours |
| API Consulting |
Business or Enterprise |
Client uses SheerID’s API to build their own program(s) with consultative support from SheerID’s Professional Services team, including a designated project manager. | 90 days | 80 hours |
| Custom | Business or Enterprise |
SheerID provides a designated project manager and technical resources to build a bespoke program for the client in the designated time frame. | 90 days | TBD |
Customers that are not on annual plans will gain access to an onboarding consultation session with the option to purchase additional implementation assistance or marketing consulting hours.
If your implementation package is not listed, you can request previous versions by emailing [email protected].
*Custom programs require payment of an Annual Custom Program Maintenance fee. This service will provide the customer with an update to the latest version of SheerID’s product once per year, along with change requests executed by SheerID Professional Services.